For car rental bookings that have been completed on our Japanese website and have booking references starting with "RC", please note that our support is available exclusively in Japanese.
We kindly request that all inquiries related to these bookings be submitted in Japanese.
Unfortunately, we cannot respond to inquiries made in languages other than Japanese for these specific bookings.

For car rental bookings that have been completed on our multilingual website, please submit your inquiry through our multilingual FAQ site.
Thank you for your kind understanding.